Terms of service

Last updated: 4 September 2026

1. About these Terms

These Terms and Conditions apply to purchases made through kostdeco.com and to other sales by KOST DECO where these terms are made available or expressly incorporated. They are intended for both consumers and business customers. Mandatory consumer rights always take precedence over any conflicting provision in these Terms.

2. Seller and Contact Details

3. Products and Product Information

KOST DECO sells WPC composite fencing, fence sets, low fences, fence boards, accessories, garden doors and related products. We aim to describe dimensions, colours, materials, package contents, stock status and other relevant characteristics as accurately as possible.

Images are illustrative. Screens, lighting, production batches and the natural appearance of composite materials can cause small differences in colour, grain and finish. Such normal variations do not constitute a defect.

Where a product is marked “Available soon”, “Out of stock” or “Pre-order”, the stated availability is an estimate and the product cannot be treated as immediately available unless clearly stated otherwise.

4. Prices and VAT

Prices shown to consumers include VAT unless clearly stated otherwise. Delivery, installation or other additional costs are shown separately before the order is completed where applicable. For business or wholesale quotations, prices and VAT treatment may be stated separately in the quotation.

5. Orders and Formation of the Contract

Before submitting an online order, the customer can review the products, quantities, price, delivery details and other order information. An order becomes binding when KOST DECO accepts it, normally by sending an order confirmation or otherwise confirming that the order will be fulfilled.

KOST DECO may refuse or cancel an order where there is an obvious pricing or product-information error, suspected fraud, payment failure, stock unavailability or another legitimate reason. If payment has already been received for an order that we cancel, the amount paid will be refunded.

6. Payment

Available payment methods are shown during checkout and may include payment cards and local or digital payment methods supported by Shopify Payments or other payment providers. Payment must be completed in accordance with the selected payment method. KOST DECO does not store full payment-card details where these are processed by the payment provider.

7. Delivery and Collection

Delivery is available in the areas shown during checkout, including the Netherlands and Belgium where offered. The expected delivery time shown on the product page, checkout or order confirmation is an estimate unless a specific binding delivery date is expressly agreed.

The customer must provide a correct and accessible delivery address and a reachable telephone number. For large or heavy products, delivery is made to an accessible location at the home, driveway or delivery address, subject to local access and carrier conditions.

Where collection is offered, orders may be collected from our warehouse in Amersfoort after KOST DECO confirms that the order is ready. Customers should not travel to collect an order before receiving this confirmation.

8. Right of Withdrawal for Consumers

Consumers purchasing online generally have a statutory right to withdraw from the purchase without giving a reason within 14 days after the day on which they, or a third party designated by them other than the carrier, receive the goods. For an order delivered in multiple parts, the period starts after receipt of the last part.

To exercise the right of withdrawal, the consumer must inform KOST DECO within the 14-day period by an unequivocal statement. This can be done through the withdrawal/cancellation function on our website, by email to sales@kostdeco.com, or by using the model withdrawal form at the end of these Terms.

After notifying us of the withdrawal, the consumer must return the goods within 14 days, unless KOST DECO agrees to collect them.

9. Return Costs and Refunds

Unless KOST DECO has agreed otherwise or the product is being returned because it is defective or non-conforming, the consumer bears the direct cost of returning the goods. Large, long or heavy fencing products may require pallet or specialist transport. The applicable or estimated direct return cost for such items must be communicated before purchase and should be checked on the relevant product/returns information before ordering.

If the consumer withdraws from the entire order, KOST DECO refunds the purchase price and the cost of the least expensive standard delivery option offered for that order. Additional costs arising from a more expensive delivery method selected by the customer are not refundable beyond the standard-delivery amount.

Refunds are made within 14 days after we receive the withdrawal notice. We may withhold reimbursement until we have received the returned goods or the consumer provides evidence of having sent them back, whichever occurs first. Refunds are made using the original payment method unless another method is expressly agreed without additional cost to the consumer.

The consumer may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning. The consumer may be liable for diminished value caused by handling beyond what is necessary for that assessment.

10. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply where a legal exception applies. This may include products made to the customer’s specifications or clearly personalised, for example specially cut, custom-sized or otherwise individually manufactured products, where the legal conditions for the exception are met. The customer will be informed before ordering when an exception applies.

11. Inspection, Damage and Missing Items

Customers should inspect the delivery as soon as reasonably possible. Visible transport damage, missing packages or incorrect items should be reported promptly to sales@kostdeco.com with the order number and, where useful, photos. Reporting promptly helps us investigate with the carrier and resolve the issue, but does not remove statutory consumer rights.

12. Legal Guarantee and Conformity

Products must conform to the contract and have the qualities that a customer may reasonably expect based on the product description, normal use and applicable law. Statutory consumer guarantee rights apply in addition to any commercial warranty stated on the product page, such as a 5-year warranty where offered.

A commercial warranty does not limit or replace statutory rights. Damage caused by incorrect installation, misuse, abnormal loads, unauthorised modifications or failure to follow reasonable installation and maintenance instructions may fall outside a commercial warranty to the extent permitted by law.

13. Installation and Use

Unless installation is expressly included in the order, KOST DECO supplies the materials only. Customers are responsible for checking measurements, local conditions, foundations and suitability before installation. Product and installation information on the website is general guidance and does not replace project-specific professional advice where that is reasonably required.

14. Complaints

Complaints can be sent to sales@kostdeco.com. Please include the order number, a clear description of the issue and relevant photos or documents where appropriate. We aim to acknowledge and handle complaints within a reasonable period. Nothing in this complaints procedure limits statutory rights.

15. Liability

KOST DECO is responsible for loss or damage to the extent required by applicable law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights. For business customers, any additional agreed limitation of liability in a quotation or separate B2B agreement may apply.

16. Force Majeure

KOST DECO is not liable for delay or failure caused by circumstances outside its reasonable control, such as severe transport disruption, extreme weather, strikes, government measures, supplier failures or other force-majeure events, to the extent permitted by law. We will inform affected customers and seek a reasonable solution.

17. Business and Wholesale Customers

Consumers benefit from mandatory consumer-protection rules. Business and wholesale customers do not have consumer rights such as the statutory 14-day cooling-off period unless expressly agreed. A written quotation, wholesale agreement or project-specific terms may supplement these Terms and will prevail for the specific transaction where expressly agreed.

18. Intellectual Property

The content of kostdeco.com, including text, photographs, graphics, branding and layout, is owned by or licensed to KOST DECO and may not be copied or commercially reused without permission, except where permitted by law.

19. Governing Law and Disputes

These Terms are governed by Dutch law. For consumers, this choice of law does not deprive them of mandatory protections that apply in their country of habitual residence. Disputes should first be raised with KOST DECO so that we can try to resolve them. Where a dispute cannot be resolved, the competent court will be determined under applicable law.

20. Changes to these Terms

KOST DECO may update these Terms when necessary, for example because of legal, operational or service changes. The version applicable to an order is the version made available when that order was placed, unless mandatory law requires otherwise.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract. You may also use the withdrawal/cancellation function on our website or send an unequivocal withdrawal statement by email.